How do I cancel my Bright Fire Energy service?

Call (780) 779-7188 or email customercare@brightfire.ca. Give at least 10 business days' notice. There's no runaround or retention department tricks.

Will my power get cut off when I switch energy retailers in Alberta?

No. Switching energy retailers in Alberta is simple. Your local utility company continues to deliver power through the same infrastructure. You won't experience any interruption.

No-Penalty Energy Plans

No Cancellation Fees. No Exit Fees.
No Lock-In. No Catch.

Q: Is there really no fee to cancel Bright Fire Energy?

Yes, for residential electricity. There is no cancellation fee on any Bright Fire Energy residential electricity plan - variable or fixed, any term. You can leave any time with 10 business days' notice. Residential variable natural gas also has no exit fee. Fixed residential natural gas contracts carry a $250 early exit fee. Business contracts may be subject to liquidated damages on early cancellation.

Switch to Bright Fire Energy - or switch away - with no exit fee, no early termination charge, and no cancellation penalty on residential electricity or variable natural gas. Leave any time with 10 business days' notice. We keep your business by earning it, not by trapping you.

Enroll Now - Cancel Anytime

Three Plans. $0 Cancellation Fees.

Every one of these residential plans can be cancelled at any time with 10 business days' notice: zero exit fees, zero early termination charges and zero penalties.

Cancellation Fee

Variable Electricity

Pricing that follows Alberta's electricity market. Leave any time with 10 business days' notice, no penalty.

Cancellation Fee

Fixed Electricity

Lock in your rate for price protection and still leave any time with 10 business days' notice. No penalty for leaving a fixed electricity plan early.

Exit Fee

Variable Natural Gas

Market-based natural gas with no exit fee. Leave any time with 10 business days' notice, no penalty.

The one exception in our residential lineup: fixed-rate natural gas contracts carry a $250 early exit fee.

What No Cancellation Fees Actually Means

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No Exit Penalties

Found a better deal? Moving? Just want to try something different? Cancel your residential electricity with Bright Fire Energy at any time - fixed or variable. You pay $0 in exit fees, early termination charges, or cancellation penalties. Variable natural gas is also $0. Fixed natural gas contracts carry a $250 early exit fee.

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Fixed Rate, No Penalty

Even on our fixed-rate residential electricity plans, there's no cancellation fee. You get the price protection of a fixed rate without the penalty of being locked in. For natural gas, variable plans have no exit fee; fixed-rate contracts have a $250 early exit fee.

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No Hidden Fees

Every plan has a $9.99/month admin fee per site. A few charges apply only in specific situations, like $5/month if you ask for a mailed paper bill, and every one is listed in our FAQ and your customer agreement. No "account closure" fees. The only exit fee in our residential lineup is the $250 early exit on fixed natural gas contracts.

A note for business customers

Everything on this page describes our residential plans. Business plans are quoted separately, and business contracts (electricity and natural gas) may be subject to liquidated damages if cancelled before the end of the contract term, as set out in your enrollment agreement. Call us at (780) 779-7188 before enrolling and we'll walk you through the exact terms for your business.

Why We Don't Charge Cancellation Fees

We believe energy providers should earn your business every month, not hold on to it with exit fees. That's why we eliminated cancellation fees on all residential electricity plans and variable natural gas.

Bright Fire Energy keeps rates competitive, provides real customer support from people in Alberta, and donates 10% of profits back to local communities. Fixed natural gas contracts carry a $250 early exit fee due to commodity hedging costs - but that's it. No hidden charges, no inflated penalties. If another provider offers you a genuinely better deal, we want you to have the freedom to choose - and we'll work to earn you back.

That's what being a locally owned, community-focused energy company means.

Common Questions

Is there really no fee to cancel?

Yes - for residential electricity. There is no cancellation fee on any Bright Fire Energy residential electricity plan - variable or fixed, any term. You can cancel at any time without penalty by giving 10 business days' notice. Residential variable natural gas also has no exit fee. Fixed residential natural gas contracts carry a $250 early exit fee.

What about fixed-rate contracts? Can I cancel those too?

For residential electricity - yes, absolutely. Even if you're on a fixed residential electricity rate, you can cancel at any time with zero fees by giving 10 business days' notice. For residential natural gas, variable plans have no exit fee. Fixed natural gas contracts have a $250 early exit fee. Business customer? See the note above: business contracts may be subject to liquidated damages.

How do I cancel if I need to?

Call us at (780) 779-7188 or email customercare@brightfire.ca. Give us at least 10 business days' notice and we'll process the cancellation. There's no runaround and no retention department tricks, just a straightforward process.

Will my power get cut off when I switch?

No. Switching energy retailers in Alberta is simple. Your local utility company (ATCO, EPCOR, FortisAlberta, etc.) continues to deliver power through the same infrastructure. You won't experience any interruption - the only thing that changes is who supplies your energy and appears on your bill.

Ready to Switch?

Join Albertans who chose a local energy provider that gives back. Sign-up takes as little as 4 minutes, and there are no cancellation fees on residential electricity.

Enroll Now - It's Free to Switch

Or call us: (780) 779-7188

No Cancellation Fees. No Exit Fees.No Lock-In. No Catch.