Moving within Alberta? Log in to your account at billhub.ca, choose Move, cancel, or add a site, and fill in the move form. We take care of the rest.
Use the email you signed up with. First time logging in? Choose New Account, enter that email, type in the 6-digit code sent to you, and set a password.
Choose Move, cancel, or add a site from the menu.
Have your move date and your new address ready.
Keep an eye on your email, including junk, in case we need anything else from you.
Fill in the form as soon as you know your move date. If your move is only a few days away, call (780) 779-7188 as well.
Log in at billhub.ca and use the same Move, cancel, or add a site menu to close your account. You can leave any time with 10 business days' notice. There is no cancellation fee on residential electricity plans, fixed or variable. Fixed residential natural gas carries a $250 early exit fee, and variable residential natural gas has none. Business accounts have different terms, so call (780) 779-7188 first. Details on the No Cancellation Fees page.
The same Move, cancel, or add a site menu lets you add a site to your account, for example natural gas at your new home. Not sure what is available at the new address? Call (780) 779-7188 or email customercare@brightfire.ca.
A move is a good time to choose your energy company. Sign up online with your new service address in as little as 4 minutes, or look at the rate card first. Questions about timing for your move-in date? Call (780) 779-7188.
Log in to your account at billhub.ca, choose Move, cancel, or add a site, and fill in the move form with your move date and new address. We take care of the rest.
As soon as you know your move date. If your move is only a few days away, call customer care at (780) 779-7188 as well.
Log in at billhub.ca and use the same Move, cancel, or add a site menu. You can leave any time with 10 business days' notice. There is no cancellation fee on residential electricity plans, fixed or variable. Fixed residential natural gas carries a $250 early exit fee; variable residential natural gas has none.
Use the email you signed up with. First time logging in? Choose New Account, enter that email, type in the 6-digit code sent to you, and set a password. Still stuck? Email customercare@brightfire.ca or call (780) 779-7188.
Your local wires or gas utility, which delivers your energy whichever retailer you choose. The numbers are on the Utility Companies in Alberta page.
Call (780) 779-7188 or email customercare@brightfire.ca.