Terms & Conditions

1. About Bright Fire Energy

Bright Fire Energy is a trade name of Sponsor Energy Inc. ("we," "us," or "our"), a licensed retailer of electricity (Licence #343969) and natural gas (Licence #343970) in the Province of Alberta. Customer care and invoicing/banking services are provided by Sponsor Energy Inc. on behalf of Bright Fire Energy.

2. Service Overview

Bright Fire Energy provides competitive electricity and natural gas supply to residential and small commercial customers in Alberta. We offer both fixed-rate and variable-rate plans. Your local utility company (ATCO, EPCOR, FortisAlberta, etc.) continues to deliver electricity and natural gas to your home or business — switching retailers does not affect your physical service or reliability.

3. Enrollment

Enrollment is processed through our partner, Billhub. By enrolling, you authorize Bright Fire Energy (Sponsor Energy Inc.) to act as your electricity and/or natural gas retailer and to arrange service with your local utility company on your behalf.

You must be the account holder or authorized representative for the service address. You must be 18 years of age or older to enroll.

4. Rates and Fees

• Fixed-rate plans: Your energy supply rate is guaranteed for the term of your contract (1, 2, 3, or 5 years). The rate does not change during the contract term.
• Variable-rate plans: Your energy supply rate is based on the Alberta wholesale market price (for electricity) or the NGX Alberta Market Price (for natural gas) plus a retail charge. Variable rates change with market conditions.
• Administration fee: A $9.99/month administration fee per site applies to all plans.
• No deposit required on approved credit.
• No cancellation fees on electricity. You may cancel your electricity service at any time without penalty — this applies to all electricity plans, fixed and variable.
• No exit fee on variable natural gas. Variable natural gas plans may be cancelled at any time without penalty.
• $250 early exit fee on fixed natural gas. Fixed-rate natural gas contracts carry a $250 early exit fee if cancelled before the contract term ends.

Rates are published on our Rates page and are subject to change for new enrollments. Your contracted rate will be honoured for the term of your agreement.

5. Billing and Payment

Billing and invoicing services are provided by Sponsor Energy Inc. Bills are issued monthly based on meter readings provided by your local utility company. Payment terms and methods are detailed in your enrollment agreement.

6. Cancellation

Bright Fire Energy does not charge cancellation fees on electricity plans (fixed or variable) or variable natural gas plans. Fixed-rate natural gas contracts carry a $250 early exit fee. If you wish to cancel your service, contact us at 1-855-778-4427 or customercare@brightfire.ca. Cancellation takes effect based on your utility's meter reading cycle.

7. SMART Solar Program

Bright Fire Energy's SMART Solar Program offers a micro-generation buyback rate of 35¢/kWh for excess electricity produced by qualifying solar panel installations. Credits are applied to your monthly bill. Eligibility, terms, and conditions are subject to the program agreement and applicable Alberta micro-generation regulations.

8. Website Use

The content on brightfire.ca is provided for general informational purposes. While we strive to keep information current and accurate, we do not warrant that all content is complete, accurate, or up-to-date. Rate information on our website reflects current offerings for new enrollments and may differ from your contracted rate.

9. Limitation of Liability

Bright Fire Energy (Sponsor Energy Inc.) is not responsible for power outages, gas service interruptions, or infrastructure issues, which are the responsibility of your local utility company. Our liability is limited to the energy supply component of your service as outlined in your enrollment agreement.

10. Governing Law

These Terms & Conditions are governed by the laws of the Province of Alberta and the federal laws of Canada. Any disputes will be resolved in the courts of Alberta.

11. Regulatory Information

Bright Fire Energy operates under the regulations of the Alberta Utilities Commission (AUC). If you have concerns about your energy service that cannot be resolved directly with us, you may contact the AUC at www.auc.ab.ca or the Utilities Consumer Advocate (UCA) at 310-4822 (toll-free in Alberta).

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact Us