Serving all of Alberta | (587) 760-0245 | customercare@brightfire.ca

Alberta's No-Penalty Energy Provider

No Cancellation Fees.
No Lock-In. No Catch.

Switch to Bright Fire Energy — or switch away — without ever paying a cancellation penalty on electricity or variable natural gas. We keep your business by earning it, not by trapping you in a contract.

What No Cancellation Fees Actually Means

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No Exit Penalties

Found a better deal? Moving? Just want to try something different? Cancel your electricity with Bright Fire Energy at any time — fixed or variable. You pay $0 in exit fees, early termination charges, or cancellation penalties. Variable natural gas is also $0. Fixed natural gas contracts carry a $250 early exit fee.

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No Minimum Term

Even on our fixed-rate electricity plans, there's no cancellation fee. You get the price protection of a 1, 2, 3, or 5-year rate without the penalty of being locked in. For natural gas, variable plans have no exit fee; fixed-rate contracts have a $250 early exit fee.

No Hidden Fees

Our only recurring fee is a straightforward $9.99/month admin fee. No surprise charges on your final bill, no "account closure" fees. The only exit fee across all our plans is the $250 early exit on fixed natural gas contracts.

How Other Providers Compare

Feature Bright Fire Typical Retailer
Cancellation fee (electricity) $0 $50–$200+
Early exit fee (natural gas fixed) $250 $150–$500
Early termination charge (electricity) $0 $100–$500
Contract lock-in required No Often Yes
Fixed electricity with no penalty Yes Rare
Deposit required No* Sometimes

*On approved credit.

Why We Don't Charge Cancellation Fees

We believe energy providers should earn your business every month — not lock you into a contract and hope you forget about it. That's why we eliminated cancellation fees on all electricity plans and variable natural gas.

Many Alberta energy retailers use cancellation fees as a safety net: sign customers up with promotional rates, then make it expensive to leave when those rates go up or when service disappoints.

We chose a different approach. Bright Fire Energy keeps rates competitive, provides real customer support from people in Alberta, and donates 10% of profits back to local communities. Fixed natural gas contracts carry a $250 early exit fee due to commodity hedging costs — but that's it. No hidden charges, no inflated penalties. If another provider offers you a genuinely better deal, we want you to have the freedom to choose — and we'll work to earn you back.

That's what being a locally owned, community-focused energy company means.

Common Questions

Is there really no fee to cancel?
Yes — for electricity. There is no cancellation fee on any Bright Fire Energy electricity plan — variable or fixed, any term. You can cancel at any time without penalty. Variable natural gas also has no exit fee. Fixed natural gas contracts carry a $250 early exit fee.
What about fixed-rate contracts? Can I cancel those too?
For electricity — yes, absolutely. Even if you're on a 1, 2, 3, or 5-year fixed electricity rate, you can cancel at any time with zero fees. For natural gas, variable plans have no exit fee. Fixed natural gas contracts have a $250 early exit fee.
How do I cancel if I need to?
Call us at (587) 760-0245 or email customercare@brightfire.ca. We'll process the cancellation and it takes effect on your next meter reading date. There's no runaround, no retention department tricks — just a straightforward process.
Will my power get cut off when I switch?
No. Switching energy retailers in Alberta is seamless. Your local utility company (ATCO, EPCOR, FortisAlberta, etc.) continues to deliver power through the same infrastructure. You won't experience any interruption — the only thing that changes is who supplies your energy and appears on your bill.

Ready to Switch?

Join Albertans who chose a local energy provider that gives back. Enrollment takes about 4 minutes and there are no cancellation fees on electricity.

Enroll Now — It's Free to Switch

Or call us: (587) 760-0245