Switching electricity or natural gas providers in Alberta is one of the easiest things you can do to save on your energy bill. The process is free, takes about 4 minutes online, and doesn't interrupt your power or gas supply for a single second.
Here's exactly how it works.
Before You Start: What You'll Need
- A recent electricity or natural gas bill (for your site ID / account number)
- Your service address
- Your name and contact information
- About 4 minutes
The 5-Step Process
Choose Your New Retailer and Plan
Compare rates from Alberta energy retailers. Look at:
- Fixed vs variable rate options
- Contract terms and cancellation policies
- Monthly administration fees
- Any sign-up bonuses or community programs
Bright Fire tip: We offer fixed rates from 9.29¢/kWh, variable rates at wholesale + 0.85¢/kWh, and no cancellation fees on electricity. Variable natural gas also has no exit fee. See our current rates →
Enroll Online (4 Minutes)
Fill out the online enrollment form on your new retailer's website. You'll enter your service address, account information from your current bill, and choose your rate plan.
With Bright Fire, enrollment is handled through Billhub — a secure enrollment platform. The entire process takes about 4 minutes.
Your New Retailer Handles the Switch
You don't need to call your current provider. Your new retailer contacts the utility company and arranges the transfer. There's no "cancellation" process on your end — the switch happens automatically.
The Switch Takes Effect
The switch typically takes effect on your next meter reading date — usually within 1–2 billing cycles. During this transition:
- Your power and gas supply continue uninterrupted
- Your local utility still delivers electricity/gas through the same lines
- Nothing physical changes at your home
Start Receiving Your New Bills
Once the switch is complete, you'll receive bills from your new retailer. Your bill will show both the energy supply charges (from your new retailer) and delivery charges (from your utility company).
Common Questions About Switching
Does switching cost anything?
Switching to a new retailer is free. Some retailers charge cancellation fees if you leave them, but the act of switching itself costs nothing. Bright Fire Energy charges no cancellation fees on electricity (fixed or variable) and no exit fee on variable natural gas. Fixed natural gas contracts carry a $250 early exit fee.
Will my power go out during the switch?
No. Your local utility company (ATCO, EPCOR, FortisAlberta, Fortis, etc.) continues delivering electricity and gas through the same infrastructure. Switching retailers is purely an administrative change — nothing physical changes at your home or business.
Do I need to contact my current provider?
No. Your new retailer handles the entire transfer process. You don't need to call or notify your current provider.
How long does it take?
The enrollment form takes about 4 minutes. The actual switch takes effect on your next meter reading date, which is typically within 1–2 billing cycles (30–60 days).
Can I switch both electricity and natural gas?
Yes. You can switch one or both. Many Albertans bundle electricity and natural gas with the same retailer for simplicity. Bright Fire Energy offers both.
What if I'm renting?
If the energy account is in your name, you can switch retailers. If your landlord pays utilities directly, they would need to make the switch. Check your lease agreement or ask your landlord.
Ready to Switch to Bright Fire Energy?
Alberta-owned. No cancellation fees on electricity. No exit fee on variable natural gas. 10% of profits donated to local communities.
Enroll Now — 4 Minutes